Shipping policy
The term of formation of the order is 1-2 working days. It can be increased during the period of releases of collections and large replenishments.
Delays can be due to the high workload of support during holidays, collection releases, or large additions.
All orders that come into our store are shipped within 5-6 business days (we usually do it faster).
Delivery time depends on the type of shipment and delivery address.
The deadlines do not include days of reception and non-working days (weekends and holidays), as well as non-working days of the courier delivery area and post offices.
*Delivery time averages between 11 and 30 business days.
1. Delivery Times
Orders are shipped via UPS, DHL, FedEx, or your local courier depending on your shipping address provided. Orders are processed and dispatched from our warehouse within 3 business days. In peak periods, please allow for up to 5 business days for dispatch.
All orders are shipped from US, Australia, Shanghai, or Singapore depending on the proximity of your shipping address and our availability. This allows us to get your items out to you faster.
| Country | Delivery Time (Business Days) |
| United States & United Kingdom | 5-8 |
| Canada & Australia | 7-12 |
| Asia | 6-10 |
| Rest of the world | 7-18 |
We are not responsible for items not received due to incorrect or incomplete shipping address provided. If your package gets lost in transit, we will do everything we can to assist you. However, we are not responsible for packages once proof of delivery is generated.
2. Import Taxes & Duties
Import taxes and duties are covered by Coliye.
3. Order Tracking
Once your order has been shipped, we will immediately send your Order Tracking Number (OTN). If you do not receive your Order Tracking Number (OTN) within 7 business days from the day you have completed your payment, please contact us for more information.
Our team sends an email with details of the order and a tracking number after the order is shipped. There may be several tracking numbers in the email if several items are paid for. In this case, our team sends items in separate parcels to preserve quality. This may be the reason why different items are shipped separately and arrive on different dates. You can track your order on our website!
4. Partner Carriers
